ClaimLogiq IQ Insights

Read our experienced team's thought leadership and insight for all areas regarding healthcare claims auditing, payment integrity, provider relations, and cost avoidance.

All Posts

How We Keep it Personal

At ClaimLogiq, we are a technology and software company focused on innovating the often-archaic methods of claim auditing. Payment integrity, in the past, has meant manually looking through a stack of paperwork to check thousands of lines of medical codes for errors.

We're making claims logical through the use of technology. Our HITRUST CSF certified platform is able to find IBill errors in 20 minutes -- compare that to the two-plus days that checking the stack of paperwork would take.

SaaS, or Software-as-a-Service companies are known for innovating and automating work that can solve all kinds of problems. But have you ever found yourself asking "Why can't I just talk to a human!?" Sometimes, SaaS companies can solve one problem with technology, but unknowingly cause another due to lack of personalization and customization for the client. 

At ClaimLogiq, however, personalization, customization, and excellent communication are some of our core values. Not only are they built into the foundation of our software, but we uphold them in our client relationships and our work every day.

As our tagline states, to us, it really is personal. But how do we prove it?

We strive to uphold excellent client care while utilizing software as a service. In this digital age, some digital companies lack the client communication required to build long-term trust in their company.

Here’s how we make sure that never happens.

We stay true to our roots.

Todd Hill, CEO, and Janene Hill, Executive Vice President, have been in the payment integrity industry since 2001, working personally with clients long before they founded ClaimLogiq. When they formed our HITRUST certified cloud-hosted claim auditing solution, TrueCost, it was to help claim payers of all sizes streamline and maintain control over the claim auditing process, to help them increase cost avoidance, save time, and reduce healthcare costs for all.

Privately owned, we’re laser-focused on our goals to decrease healthcare costs for all parties and improve the overall quality of the healthcare industry for all.

CLQ Promo Video Final-1


We know behind every complicated claim is someone who needs our help: payers without enough time or resources; patients with bills to pay and not enough funds to pay them. We want to help achieve highest possible payment integrity resulting in lower healthcare costs for all (payer, patient and provider). We’re making a difference, and we want to do it right.

We Offer Client Control, Complete Customizability and Total Transparency

Uniquely, we offer payers the ability to control the software platform and customize it specific to each payer and provider agreements. Our payer-facing claim auditing platform is accessible to payers at every stage of the lifecycle of a claim. View correspondence, control workflows, and understand in real-time the performance of each and every claim.  This shatters the old school 'black box' model of claim auditing.  Our software can produce repeatable accurate and consistent results through empowering clients with client-driven control, customizations to suit every need and, transparency over every step of the workflow. Allowing payers a tailored and hands-on solution to controlling outcomes provides us as a payment integrity solutions expert to leverage a business partnership for stronger results versus as just another bolt-on third-party vendor.

We offer SaaS, Service, or Hybrid models.

We let our clients choose how much or how little they want us to stay in the picture, and are there the moment they may change their mind.

As a software as a service (SaaS), our clients love that our technology solution is user-friendly, accessible to all parties, and fully customizable. However, that doesn’t mean we disappear. Our auditing team is available for clients who want help auditing their claims. Or, you can combine the two and have the best of both worlds.

We know that every payer is different, and that’s why we’re agile and able to customize our relationship with each and every client.

We are agile and able to customize our relationship with each and every client.

There’s a team of professionals ready for you when you need them.

Our mission is aided by technology – but not replaced by it. We’re human – in addition to our software, you’ll also get a whole team of people dedicated to your success, turning your challenges into our challenges.

If you decide our SaaS isn’t enough, you’ll have access to a whole team of people dedicated to your success, turning your challenges into our challenges.

And that’s what you get when you get ClaimLogiq: seasoned professionals with decades of experience, technological trailblazers who are eager and excited. Our experts have been brought together from across the Payment Integrity industry. They’re disruptors and creative thinkers by nature. You get an entire team of people in your corner—real people—who make your challenges, our challenges.

We are seasoned professionals with decades of experience; technological trailblazers who are eager and excited; disruptors and creative thinkers by nature. We are in your corner.

TrueCost™ is built to consider the complicated.

Our software was made with auditors in mind, and payment integrity specialists for every size healthcare payer.

User-friendly at every turn, TrueCost was built for ease of use -- not to artificially replace our partnership or auditors. Better yet, TrueCost is made to assist, not replace or sweep your specific issues under the rug.

Our software is built to help you in the most logical ways possible -- our rules engine, CORRE (ClaimLogiq Operational Rules and Routing Engine), allows for the smartest automation resulting in an optimal objective adjudication of claims at the fastest speed to payment as possible with accuracy and consistency. However, our platform isn’t a one-size-fits-all solution – it’s fully customizable so that if something doesn’t apply to you, or a rule isn’t working the way you need it to, you can change it.

Our platform is not a one size fits all solution.

There’s no excuse to not have a personable team available next to its software solution.

Technology, while often a lifesaver, can be overwhelming. When you don’t know how to get in touch with a support team, or the platform isn’t as intuitive as you expect, it’s a problem.

We built our software with quality and customer experience in mind. We’re standing beside it, ready to help guide you through it or take it over for you.

To us, helping every client and their specific team and needs make more sense of claims is the next step to overall goal to decrease healthcare costs for all. That’s why to us, it really is personal.


Find out what it's like to work with a true business partner and not just another vendor.

Contact Our Team

Madelyn Keslar
Madelyn Keslar
Madelyn is the Sales and Marketing Coordinator at ClaimLogiq, where she creates digital content and coordinates events, social media, and email marketing. Madelyn has managed marketing efforts for technology companies, small businesses, and startups. She holds an English degree from Florida State University.

Related Posts

How the 15-Minute IBill Audit Transforms the Payment Integrity Landscape

While the typical hospital claim review can take days to weeks – ClaimLogiq’s solutions empower analysts to finalize reviews in hours, even minutes. Now, ClaimLogiq has announced the 15-Minute IBill audit as part of our regular claim lifecycle audits.  The breakthrough 15-Minute IBill Audit is game-changing for payers of all shapes and sizes. Now, lengthy audits for complex hospital itemized bills, and unavoidable overpayments and recovery efforts, are a thing of the past.

How the 15-Minute IBill Review Works – Explained

Our 15-Minute IBill Audit is an end-to-end solution that allows healthcare Payers of any size, shape, or scope to produce quality itemized bill reviews in under 15 minutes. We're maximizing automation with intelligent software and technology that learns and adapts to specific program needs. See first-hand, how the workflow is optimized at every step to minimize provider abrasion, accept customizations, and evolve at the speeds of the healthcare industry.

How to Successfully Implement your Payment Integrity Program in Under 90 Days

All payment integrity programs are not created equal. The process for implementing a payment integrity program will look different for every healthcare plan -- and for good reasons. However, it is possible to successfully implement these differing payment integrity programs in under 90 days with the right business partnership and aggressive (yet very achievable) tactics and strategies. 90 days might seem ambitious, but, when payers work with a partner that is capable of bridging any gaps in the implementation process, it is possible to achieve swift implementation timelines. When we approach all client relationships as true business partnerships, it benefits all areas of every program execution. Our operational execution is second to none, our team is stacked with experts with decades of experience in the payment integrity space, and our TrueCost solution offers transparency, client-driven control, customizability and flexiblity to meet every need. These factors are what sets ClaimLogiq apart -- not just during the implementation phase -- so we're ready to move as fast as our clients can when it comes to crossing major milestones of any program implementation.